SalonArt


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SalonArt Request Repair

What can we Repair?
We can repair most types of damages to your unit. We can repair dropped units, damages to the cord and casing, units with no or intermittent power, etc. Units with water damage or units used overseas may also be repaired. In the rare case that your unit is un-repairable, we will offer a refund less shipping, or replacement units at a small additional cost.

How much will it cost?

 WARRANTY REPAIRS$10.00*

 Covers return shipping and handling to continental US residents
 Please have your original sales receipt.
 Click here for shipping rates outside the contiguous US


 OUT OF WARRANTY REPAIRS$30.00* + Shipping

 Flat rate for parts and labor. Return shipping is additional. UPS Ground (where available) is around $10.00 dollars depending on your location.  Click here for shipping rates outside the contiguous US


*(Tax applies to WA residents; All funds are in US Dollars)

How long will it take?
Our turn around time is 3 days from the date of delivery of your package (barring any exceptions). Return shipping by UPS Ground takes between 3-5 business days. You may request expedited shipping at an additional fee. Parcels to PR, HI and AK are delivered 2nd Day Air. Parcel to Canada are delivered USPS Global Priority Mail and takes between 5-7 business days.


What are my payment options?
Our payment methods are by money order (cashier's check) or by credit card. Sorry, we do not accept personal checks.

You MUST request an Service Request Number (SRN) before you send your defective unit
Click Here to request an Service Request Number (SRN) and send us your defective unit.







Request Repair
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FAQ
You've got questions? We've got answers!

Warranty Info
See the manufacturer's warranty.

Repair Status
Check your unit's repair status